TERMS & CONDITIONS

Cancellations

All cancellations must be made within the designated cancellation window to avoid penalties. Cancellations can be made through our website or mobile app. The cancellation windows are as follows:

Singles & Class Packs:

  • MUST CANCEL 2 HOURS IN ADVANCE to avoid a late cancellation penalty. If you cancel or change your class within 2 hours of the scheduled time, you will forfeit the class.

Monthly Unlimited Members:

  • MUST CANCEL 2 HOURS IN ADVANCE. Late cancel fees are waived for Unlimited Pass holders, unless the class was full and a spot is lost due to a no-show or late cancellation. In such cases, a $15 late cancel fee will be assessed.

  • No-shows (not showing up to a reserved spot without prior notice) will incur a $15 late cancel/no-show fee.

Auto-Pay Membership Cancellations (3, 6 & 12-Month Unlimited Members):

  • You are responsible for notifying the studio (via email at hello@vimstrong.com) at least 30 days before your renewal date to cancel your membership.

  • If payment has already been processed on the renewal date, you will not be refunded, and your membership will be canceled before the next renewal date.

Reservations:

  • All VIM clients must have an account with a valid email and phone number to register for classes. Registration can be done online or through the mobile app.

  • If the class you want is full, you can add yourself to the waitlist. As spots become available, you will be moved up the list automatically and notified via email or text (based on your account preferences). Names will be added up until the class starts.

  • If a class is full, you can opt to be added to the waitlist. If a spot becomes available, you will receive an email/text confirmation at least 2 hours before the class start time. Choose your notification preferences in your account.

  • Waitlist spots are treated the same as regular class spots. If you are added to a class from the waitlist, the cancellation policy applies, and you will be charged if you do not show up. If you are not added, you will not be charged. If you choose not to wait, please cancel your spot to avoid any penalties.

Arrival:

  • Please arrive at least 5-10 minutes before class starts, or 10-15 minutes if you are new. If you are running late, your reserved spot will be held for up to 5 minutes after the scheduled start time (no exceptions). Open spots will be filled on a first-come, first-served basis.

Charges:

  • All Class Packs and Unlimited Memberships are non-refundable and non-negotiable.

  • Classes must be paid in full to reserve a spot. If you are new and would like to try a class before purchasing, you may walk in and decide what to purchase after the class. This process does not guarantee availability.

  • Gift cards are valid for VIM classes only and cannot be converted to cash.

  • If your credit card is declined, you must update your payment information before being allowed to take another class.

Minors:

  • You must be 13 years or older to take any class at VIM.

  • For safety reasons, minors under 13 may not be left in the studio during classes while their guardians work out. No exceptions.

First-Time Clients:

  • Please arrive 10-15 minutes early to be introduced to the studio, equipment, and to ensure proper bike fit. This rule applies even if you have attended similar classes elsewhere, as it is for your safety and to ensure the class starts on time.

Miscellaneous:

  • Membership packages are designed to reward consistency. The price per class decreases as the volume of purchase increases. Be sure to note the expiration date for each package. It is your responsibility to manage your account. Expiration date begins on date of purchase.

  • VIM is not responsible for any lost, damaged, or stolen items. Any items left in the studio for 30 days will be donated.

Personal Belongings:

  • VIM is not responsible for the safekeeping of personal belongings while you are at the studio or if left behind. You assume all risk of loss for any personal items. Items left in the studio for 30 days will be donated.

Refund Policy:

  • We do not offer refunds for services, classes, or membership packages. All sales are final. No exceptions.

RELEASE AND INDEMNITY AGREEMENT

This RELEASE AND INDEMNITY AGREEMENT (“Release”) is made to release and indemnify Revolution Indoor Cycling, LLC dba VIM Strong (hereafter referred to as “VIM Strong”), a Wyoming limited liability company, and all of its respective members, employees, heirs, successors, agents, contractors, and assigns (collectively referred to as the “Released Parties”).

The undersigned, on their own behalf or, if applicable, as the parent or guardian of a minor (the person engaged in the activities with VIM Strong shall be referred to hereafter as the “Participant”), and on behalf of the undersigned’s heirs, successors, representatives, and assigns (singularly and collectively the “Releasing Parties”), hereby grants the Released Parties this full release and indemnification in exchange for permitting the Participant to participate in this exercise program or any other activity associated with or through the Released Parties.

Participant is entering into this Release acknowledging that they are enrolling in a fitness, exercise, or training program offered by VIM Strong and that the program may involve strenuous physical activity and various fitness activities.

Participant also acknowledges that they have viewed or have had the opportunity to view the studio and instructors’ qualifications and have had the opportunity to ask questions regarding the services and risks associated with this exercise program. Participant further acknowledges that their participation in the activity is voluntary and done with full knowledge, understanding, and appreciation of the risks inherent in any physical exercise, and they expressly assume all risks of injury or even death, which could occur due to their participation.

The Participant affirms that they are in good physical condition and does not suffer from any known disability or condition which would prevent or limit their participation in this fitness, exercise, or training program.

Despite all known and unknown risks, including but not limited to bodily injury (including death) and property loss or damage, the undersigned, on behalf of the Releasing Parties, hereby releases, waives, acquits, and forever discharges any and all known or unknown claims, demands, causes of action, damages, losses, and expenses that the Releasing Parties may ever have or have had against the Released Parties arising out of the Participant’s participation in any activity or exercise program offered by the Released Parties, including, but not limited to, any and all claims related to alleged negligent acts and/or omissions committed by the Released Parties or any third party.

By acknowledging this waiver, you agree that you should consult a medical practitioner prior to participating in any activities with VIM Strong or using its facilities, especially if any of the following apply to you: having or developing a serious health condition, including but not limited to stroke, lupus, hernia, numbness in the extremities, orthopedic condition, heart condition, asthma, breathing problems, faintness, dizziness, loss of balance, recent injury/surgery/concussion, or current pregnancy.

The Releasing Parties further agree to indemnify, defend, and hold harmless the Released Parties from any and all claims arising out of the Participant’s participation in any activity or exercise program offered by the Released Parties or in the use of any equipment at the studio or any other premises owned, leased, or used by the Released Parties, including, without limitation, attorneys’ fees and expenses incurred by the Released Parties.

All personal property brought to the studio or any other location where the Participant is participating in any activity or exercise program offered by the Released Parties is brought at the sole risk of the Participant as to its theft, damage, or loss. The Released Parties are not responsible for any items left at the VIM Strong studio or any other premises owned, leased, or used by the Released Parties.

Participant hereby permits the Released Parties to use, without compensation or royalties, images or video of the Participant as a program participant, including but not limited to its social media or web-based materials, broadcast and print advertising, and websites produced and published by the Released Parties. All such materials are deemed the property of the Released Parties.

Participant expressly agrees that the terms of the release and indemnity contained herein are intended to be as broad and inclusive as permitted by the laws of Wyoming. Any provision of this Release found to be invalid by the courts having jurisdiction shall be invalid only with respect to such provision or portion, and the remainder shall be enforced to the greatest extent possible. Furthermore, any dispute arising out of this agreement shall be subject to binding arbitration.

Participant agrees to maintain current credit card information on file and authorizes VIM Strong to charge the credit card on file for the payment of services and fees. This credit card will remain on file until the expiration of the credit card account.

We will not seek, use, or disseminate any information from unauthorized access, use, modification, or disclosure. These files are confidential and will only be used by the studio to better support your needs.

PARTICIPANT ACKNOWLEDGES THAT HE/SHE/THEY HAVE READ, UNDERSTAND, AND VOLUNTARILY AGREE TO THE TERMS SET FORTH IN THIS RELEASE AND INDEMNITY AGREEMENT.

Contacting Us

If you have any questions about the Terms of Service, the Services, the Site, or the mobile apps, please contact us at: hello@vimstrong.com.